1. Introduction
These terms and conditions govern use of the products and services offered by Mostly skin cosmetics trading CO LLC through our website and other platforms. By placing an order with us , you agree to comply with these terms and conditions.

2. Shipping Policy

Order Processing: Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped.

Shipping Rates & Delivery Times: We offer standard and expedited shipping options at checkout. Delivery times vary based on your location, but standard shipping typically takes 3-7 business days. Expedited shipping takes 1-3 business days.

International Shipping: We ship internationally; however, customs duties, taxes, and additional fees may apply and are the responsibility of the customer.

Shipping Delays: While we strive to meet delivery estimates, we are not responsible for delays caused by customs, natural events, or unforeseen circumstances.

3. Returns Policy

Eligibility for Returns: We accept returns within 30 days of your purchase. To be eligible for a return, the product must be unused, unopened, and in its original packaging. Proof of purchase is required for all returns.

Non-returnable Items: Products that have been opened or used, and items purchased on sale, are not eligible for returns unless they are defective or damaged upon receipt.

Return Process: To initiate a return, please contact our customer service team at info@dermisroutine.com with your order number and reason for return. Once your return is approved, you will receive instructions on how to send the item back. The cost of return shipping will be the customer’s responsibility unless the product is defective or damaged.

4. Refunds Policy

Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 5-7 business days.

Partial Refunds: In certain situations, partial refunds may be granted for items that are not in their original condition or have been used.

Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or credit card provider, as processing times may vary. If you’ve done this and still haven’t received your refund, please contact us at info@dermisroutine.com

5. Damaged or Defective Items

Reporting Damages: If you receive a damaged or defective item, please notify us within 7 days of receiving the product. We will arrange for a replacement or full refund, including the cost of return shipping.

Proof of Damage: Please provide clear photos of the damaged or defective item along with your order number for verification.

6. Cancellations

Order Cancellations: You may cancel your order within 12 hours of placing it for a full refund. After this time, the order may have already been processed and shipped. In such cases, you will need to follow the return process to send the item back for a refund.

7. Cookie policy

We use cookies and similar tracking technologies to enhance user experience, analyze website usage and provide personalized content and advertisement.

By using our website you consent to the use of cookies in accordance with this policy. You can manage cookie preferences through your web browser settings.

8. Change to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage users to review this policy periodically for any updates.

9. Contact Us

If you have any questions about our shipping, returns, or refund policies, please contact our customer support team at info@dermisroutine.com
or what’s app on +971 54 540 3969 We are here to assist you!